Returns Policy

Thank you for choosing QROV. We are committed to delivering high-quality products and exceptional service. To ensure clarity and fairness, we have outlined our policies for returns, exchanges, and replacements for both regular customers and Kickstarter backers.

• Orders can be cancelled only before shipment for a full refund.
• Once a product has been shipped, cancellation is no longer possible.

Returns must be initiated within 15 days of receiving your product and must meet all the following conditions:

• Product Condition: The item must be unused, undamaged, and in resellable condition.
• Packaging: All items must be returned in original packaging, including all accessories, manuals, documentation, and inserts.
• Proof & Documentation: Customers must provide clear images or videos of the product and packaging upon request for assessment.
• Purchase Channel: Only orders made directly through the official QROV website are eligible.

1. Initiate Request: Email us at hola@getqrov.com to initiate your return. Our team will provide return authorization and warehouse address.
2. Send the Product: Return the product in its original box with all components included.
3. Inspection: Our technical team will inspect the item to determine if the issue is:Due to manufacturing defect, orCaused by misuse, mishandling, or accidental damage by the user.
4. Outcome:If approved, a replacement will be send.If rejected we will inform you and no refund will be issued.

Note: Products returned without prior approval or not meeting eligibility criteria will be rejected.

• Customers are responsible for return shipping in all cases.
• If a product is returned claiming to be defective but passes our inspection as fully functional, the customer is liable for all shipping fees.
• Shipping fees are non-refundable.

• Exchanges are only accepted for unused, undamaged products in original packaging.
• Modification of confirmed orders is not allowed. Please contact us immediately for any order changes before shipment.

Exchange shipping costs (both ways) are covered by the customer.

We deeply appreciate your support through our crowdfunding campaign. Due to the nature of Kickstarter campaigns, please note the following  policies:

• Refunds are not possible once the Kickstarter campaign ends and your order is confirmed.
• This is standard for all crowdfunding projects due to the use of funds in product development and manufacturing.

We only offer replacements under the following conditions:

• Defective on Arrival: If your product is found to be defective due to manufacturing issues within 7 days of delivery, you may request a replacement.
• You must:Email us at hola@getqrov.com with your backer details and description of the issue.Provide photo/video evidence clearly showing the defect.Ship the item back to our warehouse after receiving return instructions.Allow our team to inspect and determine the cause of the issue.

Important: The backer is responsible for return shipping fees.

• If the defect is confirmed:A replacement product will be sent.Backers must pay the price difference between their discounted Kickstarter pledge and the full retail value of the replacement product.
• If damage is caused by user misuse or improper handling, no replacement will be issued.

• Customers are fully responsible for any import taxes, customs duties, and applicable local fees based on their destination country’s laws.
• Failure to pay these charges may result in your shipment being returned or destroyed by customs.
• Orders that are returned or undelivered due to unpaid customs or tax obligations are non-refundable.

All QROV products are covered under a 1-year limited warranty for manufacturing defects.

To file a warranty claim, please email hola@getqrov.com with:

• Order ID and purchase proof
• Description of the issue
• Supporting images or video
• Product serial/batch number (if available)

• QROV reserves the right to deny any return, exchange, or replacement that does not comply with the conditions above.
• We are not responsible for damage caused by customer misuse, including physical damage, unauthorized modifications, or improper installation.
• Return shipping is always at the customer’s risk; we recommend using tracked shipping methods.

For any questions, please contact us at hola@getqrov.com.